Phyl is best known for two things: pioneering customer experience (CX) and product management (and running Executive and Associate Councils for GMs, CEOs, and product leaders); and writing/founding Never Search Alone, a book and global volunteer-led movement that helps people navigate their careers through trust and community.
Overview
As a speaker, Phyl has delivered more than 500 keynotes and featured talks at events like the Harvard Business School Distinguished Speaker Series, major industry conferences, and private companies including Airbnb, American Express, Apple, Google, and Microsoft.
Talk 1: AI and the 20 Year Curve
Phyl helps companies and leaders in Silicon Valley and around the world think about how to survive and thrive
in the age of AI.
Phyl walks through a series of case studies and then urges people to unplug from the AI fear machine and
plug into what customers need and want.
"Phyl helped us think about how to create great products in this new era."
— Ron Pessner, Corporate Vice President, Microsoft
"Phyl’s AI talk was terrific."
— Karen Pascoe, SVP, Innovation, MasterCard
Talk 2: Never Search Alone
Phyl helps job seekers discover a whole new way to look for a job in this tough economy.
More Info
Highlight video (from Customers Included tour)
Find out More or Book Phyl to Speak
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